EventLoom Ltd – Returns Policy

We aim to provide reliable event-grade equipment and clear, straightforward support. This policy outlines your rights and our procedures for returns.

If you are a consumer purchasing online, you have a 14-day cooling-off period under UK law.

• You may cancel your order within 14 days of receiving the goods.
• Items must be returned unused and in original condition.
• You are responsible for return shipping unless the item is faulty.
• Refunds are issued within 14 days of receiving the returned goods.

All EventLoom hardware includes a 12-month return-to-base (RTB) limited warranty from the date of delivery.

• If your product develops a fault, contact us for return instructions.
• We will repair or replace the product at our discretion.
• If repair or replacement is not viable, we may offer a refund.
• Where a fault is confirmed, we will reimburse reasonable return shipping costs.

The warranty does not cover misuse, accidental damage, unauthorised modification, or use outside documented specifications.

For business purchases, returns are accepted only for faulty goods or by prior agreement.

• Business customers do not have a 14-day cooling-off period.
• Faulty hardware is covered by the 12-month RTB warranty.
• Change-of-mind returns for business customers are not guaranteed.

Digital products (including downloadable documentation, software, or assets) are non-refundable once download access has been granted, unless the product is materially defective.

By accessing digital downloads immediately after purchase, consumers acknowledge that they waive their statutory 14-day cooling-off right.

To request a return, email us at support@eventloomtech.com with:

• Your order number
• Product details
• Description of the issue (if applicable)

We will provide instructions and, where applicable, a return address.